We ship within 24 hours of receipt of your order and do not back order. We normally ship by UPS or USPS, We only charge the actual freight fees, which the price quoted at check out is only an approximation due to daily fuel surcharges shipping costs are changing daily.. On orders for metal signs in excess of $99.00 (excluding bargain, oversized signs, framed mirrors, antiques, model items, and flange signs) they will be shipped Free freight ground service within the Continental USA. If a alternate service is requested you will be charge the difference from ground service and the service requested. If an incorrect address is provided that requires correction by UPS there will be a $15.00 address correction fee as charged by UPS. American Collectibles will assist in claims though it is agreed by the terms of this agreement that American Collectibles will not be held finically responsible for delay of delivery or lost of the shipment. For small orders shipped International (excluding Canada) we ship via USPS Priority Mail. Requests over 250 pounds we ship via DB Schenker If there are any discrepancies with your request in receipt of shipment, please contact us at email@example.com specifying your order number and the details of the challenge. We will respond by return email within the same day. Challenges on deliveries, damage, and shortages can not be resolved by telephone inquires. Upon report of your details we can more effectively investigate the details and provide an accurate response. We attempt to ship the most economical method possible and if you have a specific carrier please provide this information under Special Instructions. The freight cost noted are approximations and could vary. To better confirm more accurately please refer to UPS.COM. considering each metal sign weighs one pound each for orders within the continental US and Canada. For all other locations please refer to www.usps.com . All sales are final and returns will not be authorized. If there are any questions please contact us at firstname.lastname@example.org prior to your investment so we can clarify any challenges in advance. When shipping your investments, they are in perfect condition at the time it leaves our facility. Upon acceptance of this agreement it is agreed American Heritage will not be held responsible for any damages . We will assist you, but at the time of delivery it is your responsibility at the time the item is received to inspect the item. Upon signing for a delivery any damages should be noted on the Bill of Lading. If there is a discrepancy, please keep the original packing materials for inspection and immediately notify the shipper and follow their claim procedures. If there is a damage from United Parcel Service (UPS) please contact their customer service at 1-800-742-5877. Please email providing us your customer order number and the details of the damage. Email: email@example.com .